Effect Of Total Quality Management Research Articles

THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT, PATIENT SATISFACTION, SERVICE QUALITY, AND TRUST IN THE HEALTHCARE SECTOR: THE CASE OF ETHIOPIAN PUBLIC HOSPITALS

The aim of this research is to investigate the direct effects of total quality management (TQM) on perceived service quality (SQ) and patient satisfaction (PSAT), the impact of SQ on PSAT and patient trust (TR), and the influence of PSAT on TR among in-patients in selected Public Hospitals in Northern Ethiopia. Employing a quantitative approach, a questionnaire was administered via convenience sampling. The study included a sample of 293 in-patients receiving treatment in selected public hospitals in Ethiopia, with data analysis conducted using Amoss26 and SPSS26. The findings revealed that total quality management positively influenced patient satisfaction and perceived service quality, while SQ also had a positive effect on PSAT and TR. Moreover, PSAT exhibited a positive impact on TR among in-patients in selected public hospitals in Northern Ethiopia. This research significantly contributes to the existing literature and warrants further investigation, as there is a dearth of studies on total quality management in the healthcare sector compared to manufacturing industries. Additionally, this study provides valuable insights for healthcare sector managers in strategic planning and decision- making processes.

The Role of Human Resources Management Bractices In Enhancing The Effectiveness of Comprehensive Quality An exploratory study of a sample of employees at the College of Pure and Human Education/University of Tikrit

This study aimed to determine the role of the most important practices of human resources, represented by their dimensions (training and development, career development, recruitment, and selection) in enhancing the effectiveness of the following comprehensive quality management practices (continuous development, customer focus, and continuous pursuit of customer opinions). in the Colleges of Education for Humanities and Pure Sciences. This goal was translated into a hypothesis drawing that included the study variables, the dependent variable represented by total quality management, according to the exploratory descriptive approach, and its hypotheses were formulated, and then the research hypotheses were formulated and tested using appropriate mathematical statistical methods and using the statistical package program (SPSS). Thus, the theoretical and then analytical framing was used to test the research hypotheses, where the study population consisted of employees in the College of Education for Pure Sciences and Humanities at the three administrative levels, and the sample size was (94) individuals from directors, directors of departments, divisions, units, and administrative employees. The research reached several conclusions, the most important of which was the existence of a significant correlation to the role of human resources management practices, including their dimensions, and the effectiveness of total quality management in the sample studied. Finally, the research recommendations came out with the need to pay attention to providing an appropriate basis for human resources practices for new operations by making structural changes, enhancing cooperation processes, and using appropriate sources in order to advance, maintain survival, continuity, and develop the effectiveness of total quality management

Asymmetrical effect of total quality management on organisational citizenship behaviour for the environment: mediated by environmental corporate social responsibility

PurposeThe current study used the social exchange theory to examine the dimensional impact of total quality management (TQM) on the organisational citizenship behaviour for the environment (OCBE) of employees through the mediatory role of environmental corporate social responsibility (ECSR).Design/methodology/approachThe data were collected from 311 employees of ISO-14001-certified manufacturing firms in Pakistan. Both symmetrical partial least squares structural equation modelling (PLS-SEM) and asymmetrical fuzzy-set qualitative comparative analysis (fsQCA) methods were applied to test the proposed hypotheses to enhance the robustness of the results.FindingsPLS-SEM results discovered that all dimensions of TQM, like process management, leadership, human resource management, customer focus, information and analysis and strategic planning, foster the OCBE through the mediation role of ECSR. The robustness of the findings was manifold when fsQCA results complemented the results by discovering that all six dimensions have been identified as sufficient conditions and some as necessary conditions to drive the OCBE.Originality/valueThe theoretical contribution of this study sheds light on TQM's function in boosting OCBE through the mediation of ECSR. Practically, the business managers may utilise TQM as a strategy to foster the OCBE in order to mitigate environmental damages of their organisations’ operations by instilling OCBE among the employees.

Unveiling the contextual effects of total quality management to enhance sustainable performance

PurposeThe current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms' achievement of sustainable performance. Knowledge management (KM), with its four dimensions, i.e. knowledge creation (KCR), knowledge acquisition (KAC), knowledge sharing (KSH) and knowledge application (KAP), is also an essential factor for organizations. Therefore, this study also focuses on the mediating role of KM in the relationship between TQM and sustainable performance.Design/methodology/approachThis study used a survey method to collect data from the managers of 485 manufacturing SMEs working in five major industrial cities in Pakistan. Collected data were analyzed through PLS-SEM with the help of smart-PLS.FindingsThe study's findings reveal that TQM practices positively influence the environmental and economic sustainability of the firm. At the same time, there is no evidence that TQM practices positively affect the social sustainability of the firm. Results further elaborate that TQM practices significantly affect all four dimensions of KM. Moreover, KM positively affects the two dimensions of SP, i.e. economic and social sustainability, but surprisingly, the impact of KM on environmental sustainability is not found. Finally, results indicate the significant mediating role of KM between TQM and SP.Originality/valueThis study contributes to bridging research gaps in the literature and advances how TQM, directly and indirectly, helps firms improve sustainable performance via the mediating role of KM.

The Effect of Total Quality Management in Improving Supply Chain Performance

The Effect of Total Quality Management in Improving Supply Chain Performance

Total Quality Management and Organizational Performance: A Study of Commercial Banks in Bamako, Mali

The purpose of the study was to examine the effect of total quality management on organizational performance among selected banks in Bamako, Mali. This study adopted a cross-sectional survey design. The target population was 160 respondents and the sample size was 114 respondents. The study questionnaire was the main instrument of data collection. Frequency and percentage distribution were used to determine the profile of the respondents. Mean and Standard deviations were used as descriptive statistics for the independent (total quality management constructs) and dependent variables (organizational performance). Linear and multiple regression analyses were used to determine the effect. The study found a significant effect of total quality management on organizational performance (R2=0.832, p<0.01). Specifically, the study found a significant effect of all the measures of total quality management on organizational performance. Lastly, the study found that there was a positive significant correlation between total quality management and organizational performance among banks in Bamako, Mali. The study concluded that the promotion of total quality management principles is relevant in enhancing organizational performance in the Malian Banking Industry. The study recommended that: the management of the banks should enhance human resource focus to increase reliability and timely delivery of the products/services. Moreover, effective human resources focus during the process of total quality management thus enhancing banks' performance. The management of banks should focus on the improvement of market target blend and customer care. The banks should also focus on the provision of quality services to the customer and promoting their brand.

The Impact of Harnessing Total Quality Management Studies on the Performance of Smart Applications: A study in Public and Private Sectors in the UAE

This study explores the complex environment of smart applications technology in the UAE's public and private sectors, looking into the complex interactions between technological adaptability and accessibility as well as the effects of Total Quality Management (TQM) studies presented by policies and regulations. Data was collected by a multistage sampling strategy, mixing probability and non-probability methods, using a cross-sectional research design. To ensure impartial item creation and adherence to best practices, a pretested questionnaire underwent extensive examination. Through the revelation of unexpected results, the research tests and expands upon the Technology Acceptance Model (TAM). There is a request for an enlarged TAM framework because there is no substantial correlation found between accessibility and the performance of smart applications. A negative link is resulted, unexpectedly, between technology adaptation and TQM adoption, underscoring the necessity of a cautious integration strategy. The report also emphasizes how important TQM policies and regulations are to the functioning of smart applications, supporting the need for a thorough TAM framework that takes in regulatory dynamics into consideration. Practical implications for stakeholders, quality policymakers, and institutions are presented by the findings, which highlight several adoption aspects beyond accessibility. This research adds a contribution on smart application performance and develops theoretical models for integrating technology in organizational settings. The rigorous design of the methodology highlights the integrity of the study and guarantees the validity of the insights obtained from the investigation.

The Effect of Total Quality Management, Perceived Service Quality and Expectation on Customer Satisfaction

The Effect of Total Quality Management, Perceived Service Quality and Expectation on Customer Satisfaction

Influence of Just In Time Toward Corporate Performance: Mediating Role Of Total Quality Management

Industry in Indonesia faces challenges that are not easy. Companies are required to be able to increase their competitive advantage, both in the domestic and global markets. Companies are trying to implement various management systems, including management systems, including Just in Time (JIT) and Total Quality Management (TQM) in order to improve company performance. This study aims to: 1) determine and analyze the effect of just in time on total quality management. 2) determine and analyze the effect of total quality management on operational performance, 3) determine and analyze the effect of just in time on operational performance. The type of research is causal associative. The data used is primary data obtained through questionnaires were prepared with closed questions using a semantic differential scale. The number of samples used was 270 and the regression analysis used the AMOS computer program. The results state that just in time has a positive effect on total quality management. Total Quality management has a positive effect on operational performance. Just in time has a positive effect on operational performance, but the indirect effect on operational performance through total quality management becomes stronger.

The Effect of Total Quality Management on Customer Satisfaction in the Downstream Petroleum Sector in Ghana

Despite the introduction of Total Quality Management (TQM), there is a general observation of customer dissatisfaction surrounding service provision by the companies in the downstream petroleum sector in Ghana. This research sought to assess the impact of TQM on customer satisfaction with regards to the downstream petroleum sector in Ghana. A sample size of 360 respondents, consisting of 290 customers, 60 staffs and 10 management staffs across different companies within Accra was used for the study. The study revealed that successful implementation of TQM has a major and significant impact on customers’ satisfaction. TQM relies of the principle of stakeholder participation and involvement. There was however a shortfall with this principle as it was identified that staff of companies within the industry did not adequately involve themselves in rolling out the TQM concept. The study recommends management of the company to ensure full participation of all. The study revealed that the successful implementation of TQM has a significant effect customer satisfaction. However, the principle of participation and involvement by staff in the quality management chain was found not to be encouraging as staffs have not been adequately involved in rolling out the TQM concept in their companies. The study concludes that management of the companies in the sector should ensure full participation of all employees in the implementation of TQM through effective communication mechanisms to integrate quality disciplines into the culture and quality service activities of the company. Keywords: Total Quality Management, Downstream petroleum sector, Customer service.

The Influence of Total Quality Management (TQM) and Characteristics of Management Accountig Information Systems on Managerial Performance

Managerial performance is one of the things that can drive the success of a company's goals. There are several things that can affect and improve managerial performance including total quality management and management accounting information systems. The application of total quality management will help the managerial role to further improve its performance so that it can be carried out properly. In addition, the existence of an available management accounting information system will support the control and decision-making process of a manager. This study aims to determine the effect of total quality management and the characteristics of management accounting information systems on managerial performance at PT. So Good Food Jakarta Branch. Application of total quality management and management accounting information systems at PT. The So Good Food Jakarta Branch has been running and is well available, but there needs to be improvement so that the implementation of total quality management and management accounting information systems can run optimally. The method in this study was to conduct a questionnaire survey with an ordinal scale form to 40 respondents from PT. So Good Food Jakarta Branch, then data processing is carried out using SEM-PLS data analysis techniques and is designed with a quantitative approach to descriptive analysis and verification. The results of this study are expected to be a solution to problems related to managerial performance at PT. So Good Food Jakarta Branch.
 The results of this study prove that: (1) total quality management has an effect on managerial performance, (2) the characteristics of management accounting information systems have an effect on managerial performance

The Effects of Total Quality Management through Knowledge Management as a Mediator on Company Sustainability in Saudi Arabian Pharmaceutical Industry

One of the most difficult problems in successful organizations is company sustainability, which is constantly one of the key worries of top managers. Total quality management (TQM), in particular, is regarded as one of the most crucial measures of sustainability, underscoring the significance of quality management in enterprises. Without also putting an emphasis on consumers, leadership, and process management, sustainability cannot fulfill its key sub-parameters—including "economic and social sustainability"—by relying just on the value of "knowledge creation and knowledge sharing". Accordingly, this study aims to examine the effects of TQM through Knowledge management (KM) as a mediator on company sustainability (CS) in various reputable pharmaceutical companies in Saudi Arabia. Data was gathered from managers, supervisors, and deputies of different departments from various organizational levels through a questionnaire. Applications of the software SPSS were used to analyze the data. The findings of this study verify KM and its sub-variables, including "knowledge creation and sharing" in addition to showing the beneficial benefits of TQM on businesses' sustainability. Additionally, they confirm that "knowledge creation and knowledge sharing" in organizations have a mediating role in the effects of TQM on the CS.

The structural link between TQM practices and financial performance: the mediating role of operational performance

PurposeThis study aims at examining the effect of total quality management (TQM) practices on the financial performance ISO 9001:2008 certified manufacturing companies in Ethiopia with a mediating role of operational performance.Design/methodology/approachA cross-sectional survey research was conducted to meet the purpose. Data used for the study were solely primary data and were collected from the top and middle-level managers of different departments and senior experts working under the production/operation and quality management units of the target organizations. Data were obtained from 302 participants working in 73 companies using a self-administered questionnaire. Structural equation modelling (SEM) technique was applied to test the hypotheses positing the structural link between TQM practices, operational performance and financial performance.FindingsThe findings show that TQM practices had a significant direct and positive effect on both operational performance and financial performance and that operational performance significantly affects financial performance. The bootstrapping output of the mediation analysis also established that operational performance partially mediates the causal link between TQM practices and financial performance.Research limitations/implicationsThe empirical evidence provided by the present study provides helpful insights and guidance to managers to make a good deal of investment in maintaining enhanced performance outcomes under the operations stream that eventually would lead to better financial outcome.Originality/valueBeing one of the first attempts to empirically examine the structural linkages among TQM practices, operational performance and financial performance in Ethiopian manufacturing organizations, this paper provides strategic insights on the importance of implementing TQM practices in a holistic manner for the achievement of better performance outcomes.

Effect of Total Quality Management on Dufil Prima Food PLC, Nigeria

Effect of Total Quality Management on Dufil Prima Food PLC, Nigeria

Dynamics of Total Quality Management to Improve Student Outcomes in Private TVET Colleges in Gauteng, South Africa

Technical Vocational Education and Training (TVET) colleges can provide students with the knowledge and skills they need for future jobs. The study aimed to determine the mediation effects of total quality management (TQM) dimensions on employee performance and student learning outcomes. The study employed a cross-sectional descriptive quantitative design, where the research collected 349 responses from a pool of colleges in Gauteng, South Africa. The results show that training has the largest mediation effect size, with 55.1% of employee performance’s effect (total effect) on learning outcomes mediated by training. Knowledge and process management (34.8%) and customer focus (34.6%) also had a high mediation effect; however, no mediation effect was found with employee participation. This study helps the management of TVET colleges identify priority areas when they engage in the journey of TQM. The theoretical implication is that even though all the dimensions of TQM are critical in the organisation, they can be prioritised based on context and the environment where the implementation is taking place.

The Effect of Total Quality Management (TQM) on Operational Performance in Garment Companies in Sukabumi

TQM has emerged as an important management principle for improving operational performance in several sectors. The purpose of this research is to see how the influence of the TQM method on the operational performance of a clothing company in Sukabumi, Indonesia. Employee surveys were used to gather information, and multiple regression analysis was used to examine the relationship between TQM procedures and operational performance. Findings indicate that all elements of operational performance, including productivity, quality, cost, delivery, and flexibility, improve significantly through employee empowerment, continuous quality improvement, and fact-based management. The findings of this study have important implications for garment companies in Sukabumi and other similar industries in Indonesia.

Joint Influence of Overall Quality Management and the Modified Balanced Scorecard in Achieving the Objectives of Vision 2030 in Saudi Universities (An applied study on King Khalid University)

The study aimed to demonstrate the joint effect of overall quality management and the modified balanced scorecard in achieving the objectives of Vision 2030 In Saudi Universities (an applied study on King Khalid University for the period from 2011 to 2022) where the problem of the study focused on the low Indicators of achieving the goals of Vision 2030 AD in Saudi Universities, which may be due to the absence of the joint effect of total quality management and the modified balanced scorecard, where four hypotheses were developed and a questionnaire was designed. After collecting and analyzing data from the respondents, the study concluded that there is a joint effect of total quality management and the modified balanced scorecard in achieving the goals of Vision 2030 AD at King Khalid University, with an interlocking coefficient of (0.957). The study recommended strengthening aspects of the strengths of total quality management and the modified balanced scorecard and addressing the shortcomings that surround them at King Khalid University.

Faktor-Faktor Operasional Sebagai Anteseden dari Kinerja Keberlanjutan pada Perusahaan Manufaktur

This study aims to analyze the effect of Total Quality Management, Total Productive Maintenance, Innovation Capability, Circular Economy, and Industry 4.0 on sustainability performance. Sustainability performance in this study is focused on implementing corporate sustainability in the economic, social, and environmental sectors. The data used in this research is primary data, which is data obtained directly from the field, which is the object of research. The research sample was selected using a purposive sampling method in order to obtain 10 companies engaged in the manufacturing industry located in DKI Jakarta with a total of 203 respondents. This study uses cross-sectional time, where data is collected only once for one month. The data analysis used in this study uses Structural Equation Modeling data processing, which is used to examine and justify a hypothesis that has been tested in previous studies. The results of the study show that total quality management, innovation capability, and industry 4.0 have a positive and significant effect on sustainability performance. Meanwhile, for the circular economy, it has a negative and significant effect on sustainability performance, while for total productive maintenance, it has no effect on sustainability performance in manufacturing industry companies in DKI Jakarta.

Synergistic effect of TQM-SCM initiatives in organizational performance: evidence from the service (logistics) sector

Purpose This study aims to explore the synergetic effects of total quality management and supply chain management (TQM–SCM) initiatives and their effects on organizational performance (OP). This research has been conducted in Pakistan’s logistics sector. The research reveals the synergistic effect of TQM and SCM initiatives and their effects on OP. Design/methodology/approach The constructs of the TQM and SCM were chosen after reviewing the literature that was critical for the logistics sector. The synergetic effect of TQM–SCM on OP has been evaluated. The mediating, direct and indirect effects were also evaluated in different models independently. Structural equation modelling was applied to drive the results via using AMOS. Findings It was observed during the analysis that both the TQM and SCM have a significant effect on OP. Both TQM initiatives have directly correlated to the improvement in SCM, and both have a positive effect on an organization. This research study has aided logistics firms that are focusing on TQM and SCM planning and implementation. The results can give management a better and more in-depth knowledge of the TQM initiatives and OP. Research limitations/implications The data was collected through email and personal visits from different organizations. The data was collected through an adopted questionnaire. It is found in the study that many people at the managerial level have limited knowledge regarding SCM and TQM. The results may vary if the knowledge of the employees is improved. Practical implications The current study presents an upscale addition by examining the function of SCM and TQM linkage in OP as well as their relationship. The evaluated model serves as a guideline for firms looking to expand and achieve maximal OP. Social implications Text. Originality/value The evaluated model is developed in this study that serves as a guideline for firms looking to expand a new method to reach maximum OP.

THE EFFECT OF TOTAL QUALITY MANAGEMENT (TQM) ELEMENTS IMPLEMENTATION ON EMPLOYEE PERFORMANCE AT PT POMI PAITON

Total Quality Management (TQM) is one of the tools used by business people in improving the progress of a company. The company uses Total Quality Management (TQM) because it has proven to be a big concern for managers in improving company performance. This study aims to determine the effect of Total Quality Management (TQM) on Employee Performance at PT POMI Paiton through three Total Quality Management (TQM) elements, namely teamwork; education and training; and employee engagement and empowerment. This type of research is quantitative with the research method used is associative. The source of this research data is an employee of PT POMI Paiton with a total sample of 86 respondents. Furthermore, the data collection method used is a questionnaire. Then, data processing techniques, namely validity and reliability tests, and data analysis techniques, namely multiple regression and hypothesis testing. The results of this study show that: 1) Simultaneously, the Total Quality Management (TQM) elements, namely teamwork; education and training; and employee involvement and empowerment affect employee performance at PT POMI Paiton. 2) Partially, the teamwork variable, education and training variable, have no positive and significant effect on employee performance; while employee engagement and empowerment variable have a positive and significant effect on employee performance. The regression results that have been carried out show the value of the coefficient of determination (R2) of 41.8%. This indicates that the large percentage of the three elements of the eleven elements of the Total Quality Management (TQM) can explain employee performance, while 58.2% is explained by other variables. The results of this study can provide information or as a signal to the company in improving the performance of company employees.